Welcome to Vasora ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our mobile application.
We collect the following types of information: • Account Information: your name, email address, and profile photo when you register. • Profile Data: location, language preference, and any other information you choose to add to your profile. • Content You Post: messages, events, questions, and other content you submit within the app. • Usage Data: how you interact with the app (screens visited, features used), collected automatically. • Device Information: device type, operating system, and app version for technical support.
We use your information to: • Provide and operate the Vasora service. • Personalise your experience (language, location-based content). • Enable you to connect and communicate with other expats. • Send you notifications about community activity (if you opt in). • Improve app performance and fix technical issues. • Comply with legal obligations.
We do not sell your personal data. We may share your information with: • Other Users: your profile name and photo are visible to other signed-in users of the community. • Service Providers: Firebase (Google) for authentication, database, and storage. These providers process data on our behalf under strict data-protection agreements. • Legal Requirements: if required by law or to protect the rights and safety of our users.
Your data is stored on Google Firebase servers located in the European Union (europe-west region). We implement industry-standard security measures including encrypted transmission (HTTPS/TLS) and role-based access controls. No method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.
If you are located in the European Economic Area, you have the following rights: • Right of Access: request a copy of your personal data. • Right to Rectification: correct inaccurate or incomplete data. • Right to Erasure: request deletion of your data ("right to be forgotten"). • Right to Restriction: request that we limit processing of your data. • Right to Portability: receive your data in a portable format. • Right to Object: object to processing based on legitimate interests. To exercise any of these rights, contact us at privacy@vasora.app.
Vasora is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app. Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please contact us: Email: privacy@vasora.app We aim to respond to all privacy-related enquiries within 30 days.